KH

Karen H. 3 years ago • From Google

Rating

Bad

Terrible healthcare service leaves patient frustrated and ignored

I feel completely disregarded and overlooked. Yesterday, I reached out to 111 online, who suggested I might have shingles, and the nurse promised to contact Oakland's about my need for an urgent appointment. Since then, I've personally called the surgery twice yesterday and twice today, only to be repeatedly told I'll receive a callback. During one of these calls, I missed a call from their nurse, and now it's 7:30 PM on Friday, meaning the surgery is closed until Monday. I've submitted another 111 request, but it seems I might end up in the hospital - which defeats the purpose of the 111 service. If Oakland's showed even a modicum of care, I would have been seen yesterday. As a carer, they are well aware of my professional status, yet they appear willing to potentially expose more people to risk by their negligence.

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