The Village Medical Centre

I've never encountered such an incompetent and discourteous team anywhere before. The prescription phone line is perpetually busy, making communication impossible. When I need to collect my monthly..

Doctors are awesome, but their receptionists are so frustrating to communicate with - argh!

I'd give zero stars if I could because it doesn't even merit one I've been with this practice for nearly six decades, and it's become absolutely appalling! You never see the same physician, and they..

The reception staff are ABSOLUTELY TERRIBLE!!!!! You couldn't find worse employees anywhere. I was so frustrated that I actually ended up hospitalized for 8 days. HOWEVER! Dr. Chin is an incredible..

They consistently fail to handle repeat prescriptions efficiently, taking 10 days and forcing patients to follow up repeatedly. This approach is unacceptable, as it leaves patients without essential..

These medical professionals are completely unprofessional. I've been attempting to contact their office for over thirty minutes and remain on hold indefinitely. My sole objective is to cancel my..

Absolutely dreadful customer experience.

I'm completely fed up with this medical practice. Their staff are incompetent and unprofessional. When I called to schedule an appointment, I was informed the earliest slot was three weeks in the..

Why are these negative reviews being ignored, and why do GPs continue to use COVID as a barrier to patient care? The wait times for phone calls are endless, and when you finally get through, an..

Diagnosing medical issues remotely seems impossible. The clinic's policy of avoiding in-person examinations is completely unacceptable. A consultant advised me to consult a physician about a..

I want to express my disappointment that this medical practice has declined in quality compared to its previous reputation. Dr. Ahem senior was exceptional, and the original team was outstanding...

Absolutely worthless service. It took me 45 minutes just to get someone on the line. Even when the pharmacy appears empty, there's no way to connect with medical staff. I'm supposed to have a..

Completely useless medical practice - I attempted to phone and schedule an appointment, only to be greeted by an automated message claiming they're not accepting calls. It's barely 8 AM, and this is..

I cannot express enough appreciation for the outstanding treatment provided by the Village Medical Centre staff. Typically, I've been successful in securing a consultation when reaching out first..

Complete disappointment. Front desk staff treat patients with utter disrespect. You're forced to call precisely at 8 am to secure any consultation. Dr. Ching is the sole redeeming factor of this..

It appears the physicians are absent, with the nursing staff seemingly shouldering the entire workload. I want to emphasize how incredibly competent and dedicated the nurses are! If the process of..

Dr. Chin is absolutely fantastic at her practice. I'm a huge fan! 💕

Scheduling is a constant struggle here. No matter how pressing your need, they consistently brush you off, instructing you to ring back the following morning at 8 am. And when you diligently follow..

Terrible experience. This persistent issue has dragged on for three years with no resolution. Despite being instructed to call at 8, my partner and I have been desperately trying to reach them using..

Terrible customer support both over the phone and in-person at the pharmacy counter