MM

Maeve M. 2 years ago • From Google

Rating

Bad

Terrible healthcare service that wastes my time

Utterly repulsive customer service. Your entire approach seems designed to frustrate customers by keeping them waiting endlessly, only to ultimately deny them any meaningful resolution. It's completely unacceptable that contacting our general practitioner is such an arduous task, even when they've specifically requested a callback. I find it outrageous that after waiting behind 25 other people in the queue, I'm simply told "your GP isn't available right now, try again tomorrow!" Every single interaction with your organization involves a minimum 45-minute wait just to speak with a representative. Without a doubt, this is the most incompetent medical practice I have ever encountered.

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