Silver End Surgery

My partner attempted to schedule a doctors appointment via the new Evergreen app at 8:20am, but the app indicated the booking form was unavailable. He then used the NHS app to contact the surgery,..

Given the influx of new residents, a medical practice serving such a large population without an in-house general practitioner is simply unacceptable. Their so-called "New" booking system is..

Scheduling an appointment here feels like navigating an impenetrable bureaucratic maze. The receptionists act as formidable sentinels, interrogating callers about their reasons for seeking an..

Absolutely dreadful. It's shocking that the Care Quality Commission permits this medical practice to function without intervention. On the rare occasion you manage to get through on the phone,..

Improving significantly, they genuinely aim to assist and support customers.

I have tried the App which is useless so i called for appointment with none available even though i was at number 6! and i have informed the reception today i need urgent appointment as i have been..

I scheduled a phone consultation, but they failed to call me as planned. When I attempted to reach out, I was left waiting on hold for 5 minutes, only to be redirected to a cancellation voicemail. I..

Navigating customer support is a nightmare with their mandatory triage process. I completed all required steps, yet they claim they never received my submission.

Getting in touch with this medical practice is incredibly challenging! While the healthcare professionals are genuinely warm and welcoming during actual appointments, attempting to reach them by..

The front desk staff are delightful and accommodating, and the nursing team is also excellent, though the quality of the general practitioners can be somewhat inconsistent depending on the day...

Steer clear of this establishment! Not worth your time or money.

Absolutely disrespectful front desk staff abruptly terminated our call while I was inquiring about my kid, and scheduling an appointment seems impossible every single time I try

Exceptional medical professionals who consistently meet expectations. My spouse recently consulted Dr. Farhan Sheikh and reported a highly satisfactory experience.

Latest update: the system has deteriorated even further! Patients are now forced to download the Evergreen app, with everything routed through it. How can elderly or vulnerable individuals possibly..

We are absolutely thrilled with the exceptional care provided by this medical practice, especially as newcomers to the region. Doctor Sheikh truly stood out by personally reaching out to us,..

The current reception staff are incredibly discourteous. During Dawn's time as receptionist, the service was outstanding. The two individuals now working at the front desk are extremely impolite...

I can't get anyone to pick up the phone no matter how many times I try. I've been attempting to reach them for what feels like forever and resorted to leaving a message in their cancellation..

I encountered a completely uncooperative receptionist while attempting to obtain an urgent prescription for my mother. She flatly refused to make any effort to get the doctor to sign an emergency..

Significantly enhanced overall performance,

This medical practice is completely unprofessional. First and only visit, and I'm definitely not returning. I've been sitting here for half an hour past my scheduled appointment time, and I'm..