The Statham Grove Surgery
Ufuk O. 2 years ago • From Google
Bad
Terrible healthcare service with endless frustration
This is an absolute nightmare of a healthcare system. Everyone appears welcoming initially, but the moment you require actual assistance or they've made an error, their true colors emerge - becoming defensive and unhelpful. Let me share one specific scenario I just experienced with my supposedly professional doctor. It's incredibly ironic how doctors claim they're committed to helping patients, but here's my real-world experience. I've been languishing on the ADHD waiting list for two years. Previously, I was already waiting 18 months in another borough, and upon moving, I had to re-register - inconvenient but somewhat understandable. The doctors were fully aware of my prior waiting period and current situation. I even invested significant money in a private ADHD assessment to potentially expedite the process. After spending thousands and conclusively proving my diagnosis, they still insisted I complete their referral to remain in their system. I was then scheduled for an appointment - after a year-long wait - at an anxiety clinic, where I was explicitly told they would review both my ADHD and anxiety. Shockingly, this wasn't the case. When I questioned the anxiety specialist about the ADHD review, he claimed my original doctor should have clarified this - which they hadn't. Despite repeatedly following up about the ADHD waiting list, I received nothing but vague promises. Ultimately, the anxiety specialist failed to conduct a comprehensive review, disregarding both my and my original doctor's expectations. To make matters worse, I've discovered I'm still technically on the previous borough's waiting list, despite now living and being registered in Hackney. I'm essentially being forced to start the waiting process from scratch after nearly four years. What an absolutely ridiculous system. Don't be deceived by their smooth talk - actions truly reveal their incompetence.
This medical facility truly stands out in patient care. The physicians consistently demonstrate remarkable dedication, offering compassionate and considerate treatment. I feel incredibly fortunate..
The Statham Grove Surgery
Felipe C.
Exceptional medical professionals, but the front desk phone staff leave much to be desired. After connecting with another employee named Gule, I received comprehensive guidance that clearly..
The Statham Grove Surgery
Tara B.
The administrative management at this medical practice is absolutely terrible. What's the purpose of having an online appointment booking system if patients are restricted from using it outside of..
The Statham Grove Surgery
Darren T.
Promptly assisted and greeted by two incredibly welcoming staff members, just like the warm reception Paul and I always receive here.
The Statham Grove Surgery
Jess L.
The medical attention I've experienced from the personnel at this facility is truly unparalleled. Their team represents the most comforting and compassionate group I've encountered. I'm deeply..
The Statham Grove Surgery
amir n.
I've been a patient at this medical practice for nearly a decade. After my appointment yesterday, I'm actively seeking a new GP surgery. Dr. Palmer examined me and provided recommendations that..
The Statham Grove Surgery
Benjamin (.
This medical practice is absolutely top-notch for our neighborhood. I cannot recommend them enough to local residents. Their entire team is phenomenal, but the doctors are truly exceptional. They..
The Statham Grove Surgery
Kat K.
Extremely discourteous front desk staff
The Statham Grove Surgery
Matilda M.
Unwelcoming and discourteous front desk staff
The Statham Grove Surgery
Byanka N.
An absolutely top-notch training session that sets the gold standard for professional development.
The Statham Grove Surgery
Stephen H.
Echoing the previous remarks - the physicians are notably warm and welcoming - though the front desk personnel might benefit from improving their demeanor!
The Statham Grove Surgery
Mahmut S.
I was fortunate to consult one of the NHS's finest physicians, Dr. Nik Mann. Initially, I encountered significant challenges with an unsympathetic receptionist who was unhelpful despite my urgent..
The Statham Grove Surgery
Charlotte W.
My encounter with this medical practice was deeply unsatisfactory, leading me to ultimately change healthcare providers. Scheduling an appointment was an incredibly frustrating process, and the..
The Statham Grove Surgery
N16 L.
A persistent 16-week delay for scheduling a preliminary medical consultation, regardless of which physician you're hoping to see, is absolutely unacceptable.
The Statham Grove Surgery
Jonies H.
Quick and efficient service with a wide variety of health stations. I managed to get my flu shot, have my blood pressure checked, and receive the COVID vaccine. They even scheduled my asthma..
The Statham Grove Surgery
Mériam L.
Absolutely dreadful front desk personnel. Are they working here as a charity gig that allows them to be so dismissive? The medical professionals are mediocre at best, just passable, and they..
The Statham Grove Surgery
Louise S.
Exceptional visit to the medical facility, thoroughly satisfied with the overall service and care provided.
The Statham Grove Surgery
Leo L.
Consistently top-notch experience at this place. Booking appointments is always a breeze. Every staff member is compassionate, supportive, and welcoming. Appreciate it!
The Statham Grove Surgery
Gotti T.
I encountered a terrible situation with the medical practice's receptionist. Obtaining a crucial GP letter has been an ongoing struggle, despite my numerous attempts. I've made 7 phone calls,..
The Statham Grove Surgery
Halil G.
This surgical experience was exceptional. I primarily interacted with Dr. Sayer, who has been absolutely crucial to my care, and I found all the medical professionals involved to be incredibly..
The Statham Grove Surgery
Zoya Z.