Kirkby Community Primary Care Centre (3)
MS
Mark S. 3 years ago • From Google
Bad
This healthcare provider urgently requires a contract evaluation by its financial backers. They're solely focused on emergency services, neglecting comprehensive patient care and preventing individuals from effectively managing their health. Daily, there's chaos surrounding appointment scheduling, with most consultations conducted via telephone. I've endured weeks of waiting for a prearranged phone consultation with a physician, initiated after my test results. The communication has been vague, merely stating a potential afternoon call, likely after 4pm. This isn't a genuine appointment, but rather an imprecise window for potential contact. For someone struggling with mental health concerns or experiencing health-related anxiety, this approach could potentially exacerbate their condition. Despite claims of continuously reassessing their operational processes, absolutely no meaningful improvements have materialized.
Elise C.