Oaklands Surgery
RR
Roxy R. 6 years ago • From Google
Poor
The merger with boots has only exacerbated an already subpar service. The increased patient load has further deteriorated the quality of care. Throughout my experience, I've frequently spent up to an hour or more waiting to see a doctor, and securing an appointment has been incredibly challenging. The phone lines are perpetually busy, and the receptionist's helpfulness varies greatly depending on who's working. Medication collection is consistently problematic - for instance, after seeing the doctor on a Friday, I had to wait until the following Thursday to collect my epilepsy medication, which is an unacceptable delay that occurs far too often. I see no indication of service improvement. The surgery itself is cramped and outdated. The sole positive aspect is the friendly nursing staff, which makes the doctors' poor performance even more disappointing.
dragonrider116 d.