The Light Surgery
DM
Daniel M. 3 years ago • From Google
Poor
Unfortunately, I've experienced a deeply unsatisfactory situation with numerous critical issues that require attention. As a medical professional with over a decade of experience across various healthcare environments, I believe this practice urgently needs significant improvement. The good: When you do manage to interact with the doctors and nurses, they demonstrate professionalism and deserve recognition for their dedicated efforts. Individually, they are highly competent, and I genuinely appreciate their hard work. However, this commendation cannot be extended to the entire team. The bad & suggestions for improvement: 1. My repeat prescription was arbitrarily cancelled, despite multiple hospital letters confirming my lifelong medication requirement. When I sought an explanation, I was repeatedly ignored and eventually received a poorly composed email riddled with grammatical and spelling errors, dismissively stating "sorry about the 'hassel'" (?!). This was far more than mere inconvenience - it represented a significant patient safety risk. 2. I sent two emails requesting medication reissue and prescription restoration to enable NHS app requests. These were completely disregarded. Upon following up with a phone call, the receptionist assured me it would be prioritized, yet it was again neglected for three days until I sent another email. 3. I requested information about the complaints procedure and practice manager contact details to communicate directly. As a doctor understanding GP pressures, I have genuine, constructive improvement suggestions. Unfortunately, the email-handling receptionists demonstrate a remarkable lack of basic professional courtesy and responsiveness, failing to share information that should be readily accessible to all patients. 4. Distressingly, these unacceptable experiences have occurred multiple times, creating extreme frustration.
Mahmoud S.