Windmill Surgery
DA
Dr A. 2 years ago • From Google
Bad
The reception staff demonstrate a complete inability to support patients adequately, showing no remorse or willingness to apologize for their mistakes and subpar service, instead offering dismissive and dishonest explanations. Typically, my mother's heart failure prescription is electronically transmitted post-hospital discharge, but on this occasion it was printed, which I only discovered after five days of pharmacy inquiries, who then redirected me back to the GP. Their excuse that 'the system sometimes prints prescriptions' is unacceptable. I subsequently experienced extremely poor and unprofessional treatment from a physician associate attempting to diagnose my two-year-old by referencing the GP Notebook website. Despite the child clearly walking with a noticeable limp, the associate claimed to have referred the child to A&E and sent an electronic letter. Surprisingly, no correspondence was actually sent to A&E. While physician associates might save the surgery money, they are not benefiting the NHS. Had I consulted a proper GP, I would have avoided spending 4.5 hours in secondary care. The focus should be on delivering quality patient care and genuinely listening to patients to improve overall healthcare provision.
Stephen P.