GI

Georgel I. 2 years ago • From Google

Rating

Bad

Terrible healthcare service with rude and uncaring staff

The receptionist's behavior was incredibly unprofessional, shouting at me when I attempted to explain the online booking system's malfunction before 8pm. She completely ignored my concerns and showed no interest in listening. Despite submitting the triage correctly, I expressed my worries about ongoing health problems, but she was utterly indifferent. It seems like their "triage" process is more about determining who lives and who dies. I'm thoroughly dissatisfied with the service, and with this new online system, I believe patients will suffer. This isn't just about my experience - what about elderly individuals who can't navigate online platforms? The management needs to consider the broader impact on vulnerable patients.

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