MC

Marco C. 2 years ago • From Google

Rating

Bad

Terrible healthcare service with unhelpful and rude staff

Receptionists lacking medical expertise (and empathy) should not be responsible for screening phone calls and determining the severity of patients' conditions or whether they require an in-person consultation or a telephone consultation. Moreover, they frequently display a dismissive and condescending attitude and struggle to handle straightforward requests. On the rare occasions I successfully secure an appointment and visit the clinic, the waiting area is empty, leaving me perplexed about the allocation of appointments and the doctors' activities. During my visits, I observe medical staff and doctors leisurely enjoying tea while patients are left wondering about availability. The scarcity of afternoon appointments, the seemingly arbitrary closure of essential phone lines during staff shift times, and the apparent increase in staff complacency following Covid restrictions all contribute to a frustrating and inefficient healthcare experience.

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