Chapel Street Surgery
CR
Chloe R. one year ago • From Google
Bad
absolutely terrible. back in september 2022, the surgery informed me i required an MSK referral that i needed to request myself, which i did immediately the next day. they claimed it was completed. subsequently, i periodically called to follow up since i'd received no communication, and each time was assured i'd hear from MSK soon. twelve months passed with zero progress, so i scheduled another telephone consultation with the doctor. upon asking him to verify the referral, i discovered it had never actually been processed. at this point, i contacted the surgery again to request the referral, and they insisted i attend an in-person appointment. during that meeting, the physician (i believe doctor bulmer) was incredibly dismissive and hostile, suggesting i should simply go to a&e when experiencing severe pain, which i did, and they were equally unhelpful. when i described this experience, he essentially told me to either seek alternative medical advice or leave. consequently, i transferred to quayside and submitted a complaint with chapel street, which was supposedly going to be addressed within two weeks - yet i never received any response. STEER CLEAR.
Desislava N.