Living Well Partnership - West End Surgery
PP
Percy P. 3 years ago • From Google
Bad
Examine the reviews following the merger and the creation of the so-called 'Living Well Partnership'. It's an absolute mockery of a system! The reception and administrative staff are a complete and total embarrassment. They are utterly incompetent and devoid of any compassion required for what should be one of the most critical roles. Have they dismissed all the receptionists who understood how to communicate with vulnerable individuals like human beings, or did they flee from the toxic environment under the new management? Forget about calling this surgery, as you'll squander an entire day on hold. Your best bet is to physically visit and speak to someone in person. You'll quickly discover not just one, but two receptionists idly sitting around doing absolutely nothing. And if you're ever at an appointment, you'll be treated to the delightful experience of overhearing staff in the back office (who I assume are paid to answer phones) gossiping about colleagues and patients for everyone to hear. They previously wrote to us claiming the merger would significantly enhance healthcare for West End residents. Nothing could be further from reality. My frustration isn't with the doctors, but as always, with the incompetent management and their office staff, all seemingly on an enormous power trip, while West End residents bear the brunt of their failures.
Joy B.