Living Well Partnership - West End Surgery

Unable to gain access as will not accept phone number - sums this practice up - make everything as difficult as possible and hope the problem - sorry patient - will go away.

The entire team at this facility provided top-notch, outstanding customer care and support.

Steer clear. The physicians are passable - assuming you can actually secure an appointment - but it's been an extended period since I've managed to see a doctor, and I've ultimately abandoned hope...

Attempting to schedule an appointment is a constant struggle. The phone lines are perpetually jammed, and even when you finally connect, all available slots have vanished. The staff consistently..

Completed an online consultation seeking assistance with a referral, only to be instructed to repeat the exact steps I've already tried without success. Absolutely baffled and frustrated!

As someone not registered at this practice but acting as a contact for my mother, I feel compelled to share an exceptional experience. The reception staff consistently demonstrate remarkable..

I am reaching out to inquire about the rationale behind e-consult's limited availability outside of standard surgery hours. This approach proves inconvenient for working individuals like myself. I..

I'm thoroughly impressed with this medical practice and their physicians. They're consistently quick to respond. Personally, I find the eConsult platform incredibly convenient, as it allows me to..

Recently, I reached out to my medical practice, which I seldom do. The receptionist carefully noted my information and relayed it to my physician. Later that day, I received a direct call from the..

Submitted an online consultation for my spouse and after 8 business days, we're still waiting for any contact The front desk staff claim they're overwhelmed with work This healthcare experience has..

I delayed reaching out until later in the day, which resulted in a lengthy 25-minute wait (during the Covid 2nd wave period), but was pleasantly surprised by the professional and compassionate..

I departed in tears after enduring a grueling 90-minute wait, with my toddler still not having seen a doctor, thanks to the utterly unprofessional and heartless receptionist with brown hair and..

I typically would be quick to criticize the lack of in-person consultations, but over the past fortnight, I've been pleasantly surprised. For two separate health issues, I was promptly provided..

The online consultation proved rather ineffective. However, once I finally secured an in-person appointment with my physician, she swiftly and accurately identified my condition.

Waited 10 hours for a return call, and now the office is shut. Absolutely appalling customer service. The era of easily accessing pediatric care seems to be over. Called early morning at 8:03 and by..

Upon submitting my Anima, I was contacted by the Care coordinator team, and Sarah was exceptionally cordial, warm, and supportive. She efficiently arranged all required appointments. The attending..

After previously expressing dissatisfaction with their service, I'm pleased to report that I submitted an online consultation yesterday morning and received a detailed, thorough email with medical..

I visited the clinic today, and the receptionist was, as always, absolutely exceptional. A solid 10/10 performance in a role that must be incredibly challenging, especially given the current..

Got prompt attention from the physician, who was extremely supportive and has successfully coordinated additional medical care for me

Getting in touch with this surgery is virtually impossible - nobody ever picks up the phone. The staff's organizational skills are abysmal. A straightforward referral to an orthopaedic specialist..