AF

Ares F. 2 years ago • From Google

Rating

Bad

Terrible healthcare service with zero patient compassion

I chose this medical practice because of its proximity to our home for my partner's care, but I deeply regret not staying with my previous surgery that was over half an hour away. This place is consistently problematic. Securing an appointment is challenging, and the treatment quality is minimal at best. Despite urgent referrals being submitted for my partner, they've gone unprocessed. They've inexplicably removed my partner's life-sustaining medication from repeat prescription without any explanation. Out of all the doctors, only one has been genuinely helpful and kind; the rest interrupt conversations and fail to follow through on their commitments. The reception staff are particularly abrasive, displaying a complete lack of empathy and expecting patients to intuitively understand their complex administrative system. A recent phone interaction was infuriating - a 15-minute ordeal for a call lasting less than a minute, during which the receptionist treated us with condescension. Ironically, when calling their number, the automated message insists all initial contact must be via phone. I am utterly astonished that professionals in healthcare can demonstrate such profound indifference towards patient welfare.

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