SC

Si C. one year ago • From Google

Rating

Bad

Terrible healthcare service with zero patient compassion

I'm utterly frustrated with this completely ineffective medical practice. What's the purpose of registering with a surgery if you can't receive the essential care you desperately need??? My girlfriend is suffering immensely, and instead of addressing her urgent medical requirements, they seem more concerned with limiting patient access. I joined this surgery expecting proper healthcare, and THAT'S THE WHOLE POINT of registering. Someone in a leadership position (definitely not one of those dismissive receptionists) needs to seriously evaluate how poorly this practice is performing and implement meaningful improvements. It feels like they're discriminating against us because we're council tenants, treating us as though we're not worth their time or effort. They're perfectly content collecting their comfortable annual income from patients while providing substandard service. These receptionists need proper training immediately - having a receptionist title doesn't grant you the right to be callous and unhelpful. They need to get their act together and start showing some genuine care and professionalism.

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