VD

Valentina D. 3 years ago • From Google

Rating

Bad

Terrible healthcare service with zero patient compassion

This GP is an absolute embarrassment. The staff's lack of interest is astounding. Months ago, I called about an electrocardiograph, and they promised to return my call in two weeks - which never happened. At the time, it didn't seem urgent, so I didn't pursue it. Now, I'm experiencing severe neck pain with multiple bumps and ear inflammation. They offered me an appointment on July 4th, but I clearly can't wait two weeks in this condition. When I requested a same-day appointment, they refused. I contacted 111, who then intervened and made them respond. The ridiculous response? They asked for a neck photo and recommended A CREAM!!! A CREAM, without properly considering my multiple symptoms. They didn't even properly examine the spots, which have subtle white spots within the red areas that wouldn't be visible in a picture. The phone conversation was a nightmare. I struggled to explain my symptoms to a disinterested, rude representative who casually suggested I go to the hospital and insisted I could only be seen on their terms. Her attitude was dismissive and unprofessional. I'm utterly shocked that after paying substantial taxes for NHS and NI in London, this is the healthcare treatment we receive. It's completely unacceptable.

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