MS

Melissa S. one year ago • From Google

Rating

Bad

Terrible healthcare service with zero patient support

This medical practice consistently overlooks scheduling integrity, forcing patients into an inflexible online booking system that completely disregards individuals with learning disabilities or mobility challenges. They've demonstrated zero accommodation for patients with respiratory conditions like COPD, making essential healthcare access unnecessarily complicated. In one instance, after having a relative complete their online form due to a serious chest infection, they proposed an appointment seven days out, which was completely inappropriate - forcing the patient to physically visit and argue for next-day treatment. Their supposed streamlined digital system paradoxically creates more problems, routinely mismanaging both appointments and prescription processing. The entire experience with this surgery is an exercise in frustration, with seemingly no consideration for patient needs or convenience.

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