KL

Kiera L. 2 years ago • From Google

Rating

Bad

Terrible healthcare that failed me completely

I've experienced multiple problems with this medical practice. They appear completely indifferent. They consistently ignore patients. I was phoning daily during a mental health crisis, repeatedly being told actions were being taken. However, each follow-up revealed nothing had actually been documented. This surgery has profoundly disappointed me. One receptionist even accused me of lying when I desperately called seeking medical support during a mental health emergency. I called while crying, and they promised a doctor would contact me later. Hours passed with no communication, and when I called again, the staff claimed I hadn't even called earlier that day. I was distraught, questioning their professional commitment and describing their behavior as outright negligent. Previously, another GP dismissively told me to "tough it out" regarding my mental health struggles, during a severe suicidal period. Their casual advice was to take beta blockers and simply avoid overdosing. This practice has become utterly dysfunctional. The list of their failings could continue extensively.

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