FQ

Farheen Q. 4 years ago • From Google

Rating

Bad

Terrible healthcare that fails patients and professionalism

The absolute worst medical practice imaginable. The general practitioners demonstrate a complete lack of compassion for their patients and consistently display rudeness during phone interactions, making appointment scheduling an incredibly challenging ordeal. They repeatedly fail to transmit prescriptions to the pharmacy and have dismissed my requests to be referred back to my dermatologist. The doctors have outright denied providing eczema cream for my younger siblings, callously suggesting over-the-counter alternatives. My mother endured a traumatic encounter with one of the physicians that left her in tears, as he repeatedly made unfounded accusations and posed inappropriate, irrelevant questions that had no connection to medical concerns. Having worked within the NHS myself, I can confidently state that such conduct is entirely unacceptable, and this surgery urgently requires thorough investigation and formal complaint procedures.

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