The Junction Surgery
one year ago RW
Rachel W. one year ago • From Google
Bad
Absolutely appalling service deserving of zero recognition. Securing adequate medical attention for my homebound, critically ill grandmother has been an unending nightmare. The staff consistently demonstrate complete indifference, spinning contradictory narratives to avoid conducting home visits. Both administrative and medical personnel seem content to ignore consultant recommendations, essentially abandoning patients who are struggling. Their callous attitude suggests they're utterly unbothered by potentially fatal consequences of their negligence. The level of unprofessionalism is staggering - they appear willing to let patients deteriorate without intervention. This prolonged ordeal has been emotionally devastating, with zero progress despite our persistent efforts. Anyone wanting to prevent their loved one from experiencing a slow, agonizing decline should steer clear of this utterly incompetent medical practice. The suffering and frustration are beyond description.
Thank you for taking the time to share your concerns. We are deeply sorry to hear about your experience and the distress it has caused you, your grandmother, and other family members. Ensuring the wellbeing of our patients is always our top priority, and we are saddened to learn that you feel this hasn’t been the case. The situation you describe is concerning, and we would like to investigate further to understand what has happened and how we can address your concerns. However, we must also clarify that we are committed to providing care and support to all our patients, and the suggestion that our staff—both clinical and administrative—would be indifferent to someone’s suffering is a statement we cannot accept lightly. To help us fully understand the specifics of this situation and take the necessary steps, we kindly ask that you contact us directly. The best way to do this is by completing the complaints form on our website (https://junctionsurgery.nhs.uk/your-complaint). This will allow us to gather all the relevant details and investigate thoroughly. We value all feedback as it helps us improve our services and address any shortcomings. Please know that we take your concerns seriously and are here to help. Sincerely, James (Practice Manager)
Ivy G.