Vanbrugh Group Practice
Marine A. one year ago • From Google
Bad
Terrible healthcare with endless waiting and frustration
Update: Waiting 3 months for a blood test appointment due to a data breach that limited care to emergencies only. Patients are forced to repeatedly phone every fortnight to check on their status (as if the clinic would proactively update them...). After enduring a 30-minute wait on-site, patients are then informed that the blood test system is non-functional and must reschedule... yet another 3 weeks later! Absolutely ridiculous. If alternative medical practices are available, I strongly recommend avoiding this one! While the staff certainly deserve respectful treatment, patients are apparently disposable (with the helpful suggestion to visit A&E instead!). Never spending less than 20 minutes trapped in a phone queue to reach reception. Even calling precisely at 8am when lines open means being 17th in line. They desperately need additional phone staff or, even better, implement online appointment booking. Sincerely appreciate a solution!
When you ask for a particular physician to avoid contact, they will still reach out to you - it's unclear whether this stems from sheer arrogance or a complete dismissal of patient autonomy,..
Vanbrugh Group Practice
Anonymouse
I’ve been with this practice for around two years and have nothing but positive things to say about them. Both Dr. Kudari and Dr. Shabir provided exceptional care. They listened to my health..
Vanbrugh Group Practice
Karolina K.
An exceptional medical facility that truly stands out from the rest. From the moment you walk in, the welcoming atmosphere and professional staff make you feel completely at ease. The doctors are..
Vanbrugh Group Practice
Nox N.
Professional service that rivals the best in private healthcare. Considering the challenges confronting the NHS over recent years and the public's apparent lack of self-care, the staff here are..
Vanbrugh Group Practice
R K.
Absolutely terrible encounter, medical staff show zero empathy towards patients, and the front desk personnel rudely terminated the phone call.
Vanbrugh Group Practice
Terry D.
Absolutely shocking customer service - I've been waiting 48 hours for someone to return my call, and the medical professionals seem completely disinterested in seeing me. It's hard to comprehend..
Vanbrugh Group Practice
Peter B.
Like most general practitioners nowadays, they've minimized online services to the bare minimum and only within specific time frames. I rarely encounter the same doctor, and despite using crutches..
Vanbrugh Group Practice
sas t.
A truly exceptional medical practice. The front desk staff consistently demonstrate courtesy and professionalism. The physicians are genuinely committed to providing excellent care. When you call at..
Vanbrugh Group Practice
Milos T.
Deeply disappointing medical care, where the practice refused to issue an urgent prescription recommended by the midwife for our 10-day-old infant, instead directing us to call 111. This experience..
Vanbrugh Group Practice
Julie-Anne J.
Dr. Hannah Home is an exceptional physician. Her support has been unwavering, consistently monitoring my progress to guarantee the most favorable results. Her approach is pragmatic and grounded,..
Vanbrugh Group Practice
Marine A.
Update: Waiting 3 months for a blood test appointment due to a data breach that limited care to emergencies only. Patients are forced to repeatedly phone every fortnight to check on their status (as..
Vanbrugh Group Practice
Alexandru P.
The quality has been declining steadily, and what was once a decent experience is now becoming increasingly disappointing.
Vanbrugh Group Practice
Carol K.
This surgical experience was utterly disastrous and I strongly recommend avoiding this medical practice at all costs. Despite being privately diagnosed with stage 4 pancreatic cancer with a..
Vanbrugh Group Practice
Kate P.
Monika, the skilled phlebotomist, drew my blood with exceptional precision today. I was seen promptly, and the procedure was incredibly smooth - almost painless, with absolutely no bruising..
Vanbrugh Group Practice
Ellie H.
The front desk staff demonstrate excellent customer service and maintain a high level of professionalism, while the physicians consistently show thorough care and genuine compassion. I've been..
Vanbrugh Group Practice
Lito's J.
Extremely unprofessional staff at the front desk who come across as dismissive and patronizing. Their hiring practices are clearly flawed, and they desperately need to reevaluate their team. Giving..
Vanbrugh Group Practice
Ben F.
I've been thoroughly impressed by the medical professionals at this facility. The doctors, nurses, and entire staff have demonstrated exceptional care and meticulousness throughout my experience.
Vanbrugh Group Practice
Simran C.
Every interaction with this medical practice has been excellent since relocating here. I consistently get appointments scheduled promptly and the physicians are consistently supportive and..
Vanbrugh Group Practice
Charlotte H.
Getting a same-day appointment can be challenging, but once you're in, the physicians truly pay attention to your concerns. The front desk team is incredibly helpful and go above and beyond to..
Vanbrugh Group Practice
Thibault L.
Scheduled a telephone consultation with my doctor three weeks prior (as it was the sole option accessible) and the medical practice completely failed to follow through. At present, I'm unable to get..
Vanbrugh Group Practice
kaz k.