SC

Son C. one year ago • From Google

Rating

Bad

Terrible healthcare with long waits and poor service

I've been a patient at this medical practice for half a decade. During this time, I've experienced multiple frustrating interactions. One physician outright refused to authorize a blood test to investigate my health concerns and suggested I pursue a referral because of my hospital employment. Despite a nurse from the NHS Trust informing me that I should have been fast-tracked to a clinic with shorter wait times, I endured over a year's delay for a simple smear test. A telephone consultation with another doctor proved entirely unproductive, with no follow-up on routine blood work. Although I require regular medical monitoring, it seems my care falls through administrative cracks. The service is fundamentally incompetent and profoundly patient-unfriendly. Appointment availability is practically non-existent - I waited two months for a routine consultation, and when calling, I've encountered wait lists of around 20 people. While the surgery boasts an attractive, modern facility, they are critically understaffed with physicians. The administrative staff are consistently courteous, and some nursing personnel are pleasant, though this isn't universally true. Overall, the experience is deeply disappointing and fails to meet basic healthcare standards.

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