Victoria Medical Centre
Son C. one year ago • From Google
Bad
Terrible healthcare with long waits and poor service
I've been a patient at this medical practice for half a decade. During this time, I've experienced multiple frustrating interactions. One physician outright refused to authorize a blood test to investigate my health concerns and suggested I pursue a referral because of my hospital employment. Despite a nurse from the NHS Trust informing me that I should have been fast-tracked to a clinic with shorter wait times, I endured over a year's delay for a simple smear test. A telephone consultation with another doctor proved entirely unproductive, with no follow-up on routine blood work. Although I require regular medical monitoring, it seems my care falls through administrative cracks. The service is fundamentally incompetent and profoundly patient-unfriendly. Appointment availability is practically non-existent - I waited two months for a routine consultation, and when calling, I've encountered wait lists of around 20 people. While the surgery boasts an attractive, modern facility, they are critically understaffed with physicians. The administrative staff are consistently courteous, and some nursing personnel are pleasant, though this isn't universally true. Overall, the experience is deeply disappointing and fails to meet basic healthcare standards.
My experience with VMC has been quite inconsistent, reflected in my rating. Their appointment scheduling method of calling on the day is fundamentally problematic: I repeatedly dialed 15 times last..
Victoria Medical Centre
William S.
Staff here consistently demonstrate exceptional courtesy and a welcoming demeanor. They provide sound, reliable guidance and are genuinely committed to assisting customers effectively.
Victoria Medical Centre
Son C.
I've been a patient at this medical practice for half a decade. During this time, I've experienced multiple frustrating interactions. One physician outright refused to authorize a blood test to..
Victoria Medical Centre
Paulus T.
The staff at the VMC consistently deliver top-notch, streamlined service with remarkable expertise. Absolutely outstanding! Bub
Victoria Medical Centre
Cheryl M.
The reception staff are incredibly welcoming and empathetic, recognizing that patients aren't always at their best and going above and beyond to provide support. The Practice Manager has been truly..
Victoria Medical Centre
Carol H.
Throughout my eight-year history with this medical practice, I've consistently been impressed by the professionalism of the reception team, physicians, and nursing staff. While their telephone line..
Victoria Medical Centre
Brian W.
From my own perspective, I have absolutely no complaints about the service I received.
Victoria Medical Centre
Anne F.
I've encountered significant frustration attempting to secure an appointment, despite carefully following the provided instructions. After repeatedly calling and being told to try again the next..
Victoria Medical Centre
Ruth L.
The team here is courteous and competent. They consistently communicate with me about scheduling, test outcomes, and any additional matters that arise.
Victoria Medical Centre
terry p.
Scheduling can be challenging, which is typical across medical facilities nationwide. However, once you're seen by the medical staff, the care is exceptional and attentive. The only minor drawback..
Victoria Medical Centre
Alan H.
Received quick and thorough attention. The personnel demonstrate compassion and expertise.
Victoria Medical Centre
Jonathan S.
Each engagement with the personnel and every service I've utilized at VMC has been competent, caring, and welcoming. I feel incredibly lucky to have such an exceptional medical facility right in my..
Victoria Medical Centre
Julia S.
I have absolutely no complaints about the service provided by the support staff and medical professionals at VMC. The facilities are state-of-the-art and immaculately maintained, and the personnel..
Victoria Medical Centre
Michael L.
The staff truly stand out with their exceptional customer service, demonstrating both warmth and expertise.
Victoria Medical Centre
James G.
Overall, my experience with VMC has been satisfactory, but I find the organization lacking, including the on-site Pharmacy at Kamsons. Upon arriving for an in-person consultation, I was informed it..
Victoria Medical Centre
Taryn H.
I've consistently found this service to be excellent. While I understand telephone communication can be challenging, their digital platforms work wonderfully. Their online responses have been prompt..
Victoria Medical Centre
Jade N.
I'm utterly frustrated with the abysmal treatment from this medical practice. When I reached out about my severely disabled, non-verbal daughter who was experiencing intense discomfort, I was..
Victoria Medical Centre
Sue v.
The medical professionals and auxiliary personnel have consistently been excellent, with the primary challenge being scheduling an appointment. I appreciate their responsiveness to patient feedback,..
Victoria Medical Centre
Jamex C.
Satisfactory assistance to date. Grateful for the prompt follow-up communication.
Victoria Medical Centre
Paula M.
I secured an immediate in-person consultation on the day of my request. The physician was both competent and personable, providing excellent care during my visit.
Victoria Medical Centre
Deanne V.