Gables Surgery
EK
Es K. one year ago • From Google
Bad
I'm struggling to determine which is more frustrating: enduring a 20-minute phone queue just to secure an appointment, or sitting with a GP who seems to expect me to diagnose myself. Isn't the whole point of visiting a doctor to receive professional medical guidance? The service, which was once commendable, has significantly deteriorated. There's a specific receptionist whose communication skills are so poor that she desperately requires comprehensive customer service training. I've been privately informed that a certain GP has been inappropriately providing their direct contact number to selected patients, enabling them to bypass standard booking procedures. This practice is unethical and violates professional standards, and it must be immediately addressed. Let's not overlook Tanya, who spoke with my husband, documented something, and then later denied our conversation when confronted. Upon checking the system, she discovered her error but offered no apology - how unprofessional! The new trainee is clearly unsuitable and should immediately seek employment elsewhere. She provided incorrect out-of-hours contact information, which speaks volumes about her inadequate training and competence. Despite these significant issues, I swiftly transferred my medical care elsewhere, but felt compelled to share this detailed account of my experience.
Lakshmi Y.