EO

Emilia O. one year ago • From Google

Rating

Bad

Terrible healthcare with zero communication and compassion

I've been a patient at this clinic for nearly two years, and for 18 months, it's been a truly disappointing experience. Scheduling appointments is an absolute nightmare. I've undergone multiple medical tests, but never received any results or follow-up. When I tried to inquire about my investigations, I was told to expect a letter that never materialized. Phone calls are equally frustrating, with wait times consistently exceeding 45 minutes. Are they still operating under COVID restrictions? What's the purpose of this? I might as well go to the emergency room and hope for a resolution within a day. Update: My most recent appointment at this surgery was utterly disastrous. The healthcare professional I encountered was shockingly unsympathetic and discourteous. She wrongly insinuated I was seeking cosmetic treatment when I was simply seeking guidance for genuine health concerns. It's evident that this medical practice lacks a proper mechanism for handling patient complaints. I'll definitely be switching general practitioners!

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