DP

Donna P. 2 years ago • From Google

Rating

Poor

Terrible healthcare with zero customer service commitment

The customer service here is absolutely abysmal. The front desk staff are completely ineffective, offering nothing but empty bureaucratic responses like "it's our protocol" or "we'll pass that on" while accomplishing absolutely nothing. Securing an appointment or getting any meaningful guidance is utterly impossible. They repeatedly promise "someone will call you back" - a promise that predictably goes unfulfilled. UPDATE After formally lodging a complaint, I received an apology from the practice, though in reality, it should never have escalated to that point. As a result, I've reluctantly upgraded my rating from 1 to 2 stars, but I remain deeply skeptical and unimpressed.

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