The Doc's Surgery
Toby V. 4 years ago • From Google
Bad
Terrible healthcare with zero patient support
If I could award zero rating, I absolutely would. I've phoned repeatedly while suffering severe pain, and each time I'm just instructed to "call between 11 - 12pm to reach someone". No representative ever answers, despite me dialing over 25 times across three consecutive days, and securing an appointment seems impossible. They've refused a face-to-face consultation and casually informed me a referral would take a minimum of six months. I strongly recommend avoiding registering with this medical practice, as you'll simply be repeatedly dismissed. I want to clarify this criticism isn't directed at the administrative staff, who are merely following established protocols. My frustration is squarely aimed at the leadership and physicians who appear unwilling to fulfill their professional responsibilities.
Spent nearly eight weeks struggling to get registered, only to discover their digital reservation system is perpetually at capacity.
The Doc's Surgery
Bethan L.
This general practitioner is truly the top-notch medical professional I've encountered. The ability to communicate via email suits my hectic schedule perfectly, as I find it much more convenient..
The Doc's Surgery
JC W.
The customer service here is subpar, with employees displaying a clear lack of enthusiasm when providing guidance, seemingly eager to end calls as quickly as possible. When you finally get through..
The Doc's Surgery
Joe B.
Dr. Thompson's practice is absolutely exceptional. Previously, my medical concerns were dismissed by my former healthcare provider, and I was anxious about potentially having to restart my entire..
The Doc's Surgery
Mengruo H.
I attempted to schedule a consultation through their digital booking system and endured a frustrating two-week wait for a response. When they finally contacted me, their message instructed me to..
The Doc's Surgery
Nikita S.
A horrendous healthcare facility that falls far below even the already dismal NHS standards. Each time I naively sought medical help, I was consistently misdiagnosed - most critically with severe..
The Doc's Surgery
Darren P.
I've been frequenting the medical facility more often recently, and the healthcare professionals have been incredibly supportive and compassionate while addressing my health concerns.
The Doc's Surgery
Lizzie C.
Incredibly supportive front desk personnel and compassionate physicians. Strongly endorse.
The Doc's Surgery
Kenny R.
I met Zain during my consultation, and his demeanor was incredibly welcoming and personable. He genuinely seemed invested in understanding my needs, carefully listening to my concerns and providing..
The Doc's Surgery
Amin L.
A highly compassionate and attentive medical professional who provides excellent patient care.
The Doc's Surgery
S. K.
The front desk staff at this medical facility urgently need to improve their communication skills when answering phone calls. Their current approach to interacting with patients is completely..
The Doc's Surgery
Casey C.
I couldn't ask for a better medical practice. Every staff member is incredibly supportive, scheduling appointments is a breeze, and they consistently run punctually while maintaining a warm and..
The Doc's Surgery
Lucy L.
Fantastic experience overall. I'm a long-time patient here and have consistently found the staff incredibly supportive and accommodating. My shared care journey for gender affirmation has been..
The Doc's Surgery
Susanna R.
Neusha is an invaluable member of the surgical team, offering expert insights and recommendations that were incredibly helpful to me. Her warm demeanor, precision, and consistent reliability make..
The Doc's Surgery
Emily A.
These medical professionals are absolutely top-notch. After relocating following a disappointing prior healthcare experience, I've found a practice that truly stands out. Every single physician..
The Doc's Surgery
Joshua D.
They have truly gone above and beyond, providing exceptional support and service that I deeply appreciate.
The Doc's Surgery
Eugene G.
The medical staff are incredibly supportive and professional. However, the administrative team comes across as overly intrusive. They're quite rigid about scheduling, demanding explicit details..
The Doc's Surgery
H H.
Transitioning to this healthcare provider was seamless, and their digital communication channels are highly efficient. When I contacted them by phone in the late morning, they promptly assured me a..
The Doc's Surgery
Jon C.
Terrible healthcare professionals who provide only the most basic care and completely disregard patient concerns. After I relocated just slightly beyond their service boundary, they abruptly erased..
The Doc's Surgery
Hayley H.
This general practitioner is absolutely terrible. I've made three separate attempts to secure an in-person consultation, and each request has been completely ignored. The physician hasn't returned a..
The Doc's Surgery
Yuki C.