MT

May T. 3 years ago • From Google

Rating

Bad

Terrible healthcare with zero patient support

I've been a patient at Riverside Surgery for a considerable time. Dr Davies is excellent, but her extensive waiting list makes timely appointments impossible. Overall, the practice's service is subpar. Every single day, I've attempted to secure an emergency appointment, only to be redirected to the Urgent Care in Crawley. What's particularly frustrating is that an appointment I scheduled 9 weeks ago for tomorrow morning - which I was depending on to address a condition causing me daily intense pain - was abruptly cancelled due to the GP's illness. While I understand medical staff get sick, the receptionist was completely unwilling to help me arrange an alternative appointment or obtain any pain management until my rescheduled consultation (which is now 5 weeks away). Her sole suggestion was to call at 8am tomorrow for an urgent slot, which I know is futile since I've already tried this approach for the past three working days. Each time I call, I'm simply told to go to A&E because they can't assist me. I recognize the NHS is overwhelmed, but my medical concerns have been consistently dismissed as 'normal' for years. IT IS NOT NORMAL. I've had to fight desperately for specialist referrals, which still haven't materialized. I've now reached a point where the pain is so severe, I can barely leave my bed.

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