Aurora Medcare
MV
M V. 4 years ago • From Google
Bad
Worst GP practice I've encountered to date. When we're unwell, we rely on doctors. This practice is absolutely dreadful. It's hard to comprehend how the government or local council permits such substandard medical facilities to continue operating. Securing an appointment is nearly impossible, and when you finally do, the doctors barely acknowledge you, quickly assess your condition, and promptly dismiss you. The reception staff try their best within the practice's restrictive guidelines. For instance, if a doctor forgets to write a prescription, you might call to explain the situation and request a simple follow-up. One would expect basic common sense to prevail. Instead, they respond robotically: "Sorry, the doctor can't help. You'll need to book another appointment." Seriously? Another appointment for a prescription just moments after seeing the doctor? This explains why patients struggle to access medical care. The lack of empathy towards patients is appalling. We understand that people handle situations differently, and personal circumstances can make individuals more vulnerable or emotionally fragile. I can confidently state that this surgery demonstrates absolutely no understanding or respect for patients. If you're seeking a medical practice, avoid Aurora Medicare at all costs. Their GP service is among the worst I've ever experienced.
L F.