Grove Medical Centre

I've been a patient at The Grove for more than two decades. During my recent visit for a standard blood draw and blood pressure check, I was attended to by Athena, the phlebotomist. She's not only..

The surgical procedure was impeccable, and my entire experience was top-notch. I was fortunate to consult with the exact physician I had hoped to see, earning a perfect rating in my book.

Scheduling an appointment through their online system is incredibly frustrating, and attempting to reach them by phone is equally futile. The web forms are confusing and convoluted, and if you..

Dr. Vasistha called precisely when scheduled, demonstrated comprehensive knowledge about my background, and provided valuable guidance. An entirely satisfactory interaction.

Outstanding medical procedure. A special acknowledgment goes to nurse Joan, who put me completely at ease and significantly boosted my confidence regarding the upcoming treatment after our initial..

I am thoroughly impressed with this surgical team and their entire operation. While occasionally (and rarely) a phone interaction might seem slightly abrupt, I always pause to consider the potential..

Tested out the online medical platform, and it was fantastic. Received a prompt response from the physician within a short timeframe, with prescription quickly dispatched to my local drugstore.....

Absolutely must commend Grove Surgery today - the phlebotomy staff were exceptional, and the front desk team were wonderfully welcoming. I want to give proper recognition where it's truly deserved...

Absolutely dreadful. There's no way to reach out to their customer service anymore.

The staff here consistently attends to my needs with patience, and I never feel rushed during my interactions.

Why are patients forced to wait 40 minutes despite being first in line? Is someone ahead monopolizing the conversation, or are the staff simply indifferent to answering calls? Healthcare should be..

The front desk staff urgently requires customer service improvement, particularly in the morning shift (K....). I've encountered her multiple times and consistently observed her displaying a..

I'm utterly frustrated by the convoluted online appointment booking process. The website sends me on a merry-go-round between the NHS portal and The Grove medical site, creating an incredibly..

The staff was incredibly kind and welcoming. They handled my appointment and medication with remarkable speed and professionalism.

Seriously, they are completely unresponsive to phone calls. They keep pushing me to use online services, but I need their assistance to actually complete the online registration and obtain my..

The medical staff are competent, but the front desk personnel are incredibly discourteous and demonstrate the most abysmal customer service imaginable. Their digital communication is entirely..

I'm sensing that my issues are being taken seriously and will likely be addressed soon, following a prolonged three-month period of illness

Spent nearly an hour and 20 minutes waiting on the line, which gave me ample opportunity to browse through other customer experiences. Initially bracing myself for a frustrating encounter, I was..

Dr. Thompson is absolutely phenomenal - hands down the most attentive physician I've encountered. Their responsiveness is unparalleled, and they genuinely take the time to hear and address every..

The communication from this medical practice feels somewhat inconsistent. While Dr. Vasistha is excellent, the initial guidance to simply reach out can be misleading. Patients must navigate a..