Royal Crescent Surgery
AM
Amelia M. 2 years ago • From Google
Bad
I've been a patient at this practice for 5 years, and I truly can't comprehend why I've stayed. The initial GP (female) completely dismissed my severe period pain, gaslighting me about my symptoms. It later emerged that I have stage 4 endometriosis, which she had insisted was "unlikely" despite my issues dating back to age 13. She even claimed she had only ever referred one other suspected endo case three years prior. This is unacceptable, especially considering the condition affects 1 in 10 women and is recognized as one of the most painful. I initially gave them the benefit of the doubt during COVID, understanding the challenges with appointments and care quality. However, more recently, I've experienced multiple medical errors: misdiagnosis, incorrect medication and advice, and medications I had to pay for twice due to their lack of a refund policy. Additionally, they've repeatedly called me by the wrong name and, most alarmingly, contacted me about "urgent" blood test results when I haven't had a blood test in over six months - potentially indicating mixed-up patient records. I'm certain my complaints have been systematically ignored. Despite promises of callback from senior administrative staff, no one except the GP has acknowledged my concerns. Following his advice, I now communicate exclusively with him. The reception staff, while claiming they aren't clinically trained, have repeatedly interfered, causing significant stress and anxiety during my illness. My advice to potential patients: document everything during your appointment, as I've discovered verbal agreements mysteriously change when typed up, seemingly due to poor listening and inattention. The one positive: their new Wilson building is quite nice.
Hannah H.