Lister House Surgery
TJ
Tim J. 5 years ago • From Google
Bad
I was a patient at Lister House Surgery for 18 months, including during the COVID-19 pandemic. Candidly, the doctors and staff at this practice should hang their heads in shame for the abysmal standard of care they provide. I have never encountered such blatant negligence and total disrespect from healthcare professionals. As someone whose mother worked as a medical secretary, I deeply understand the challenges of their work. I also recognize the immense pressures the pandemic placed on NHS resources and staff mental health. However, these circumstances cannot excuse the consistently appalling behavior I've experienced at every interaction with Lister House. The practice appears to harbor a systematically toxic culture that permits outright disrespect, antagonism, and complete emotional detachment from patients. My family has repeatedly suffered medication disruptions due to Lister House's unreliable prescription processes, despite numerous follow-up calls. Every phone interaction can be expected to involve interruptions, being talked over, deliberately antagonized, and ultimately disconnected. Moreover, my urgent appointment requests were consistently deprioritized and suddenly canceled, even after 111 operators and urgent care centers deemed my condition an emergency. The sole positive action Lister House took was referring me to another GP office, where I was finally treated with the basic human dignity and compassion a patient deserves. I will unequivocally not return to this practice. Shame on Lister House Surgery. They urgently need reminding that patients are human beings. If they continue to flagrantly disregard their fundamental duty of care, patient health will deteriorate - and their negligence will bear full responsibility.
Cityzankane C.