The Surgery

My comment was previously deleted, so I'll restate my experience. This is undoubtedly the most terrible GP practice I've encountered. The receptionist, an older white woman with short hair, is..

I've been a patient at The Surgery for over four years now. Initially, the care was satisfactory, but following Dr. Patel's retirement, the quality has significantly declined. I cannot recommend..

Medical professionals often display an unwarranted sense of superiority when interacting with patients, coupled with additional unprofessional conduct.

Absolutely terrible customer service!!! They show zero concern for customer issues. I approached the receptionist seeking clarification on several matters, but she repeatedly claimed ignorance and..

Absolutely terrible experience here. The staff lacks professionalism and courtesy, and their customer service is abysmal. Scheduling appointments seems impossible. Rather than focusing on genuine..

This general practitioner is absolutely the most terrible in all of London. The reception staff are incredibly unhelpful, the waiting periods are excessively long, and the entire operation seems..

Called to book a taxi for the Ed Sheeran show, and the staff member was completely unhelpful. She simply refused my request and immediately ended the call without any explanation or assistance.

An incredibly compassionate and considerate group who perform admirably despite intense demands, delivering top-notch care. My social circle is impressed by the exceptional treatment my family..

CARELESS CONDUCT! Steer clear of this facility. The Practice Manager displays discourteous and inappropriate behavior, and the entire practice demonstrates a lack of professional care! Escalated to..

I can't speak to the physicians, but Karen, the nurse, consistently demonstrates exceptional kindness towards myself and my three children. The front desk staff are equally courteous. I'm awarding..

Very poor customer service Today 09/02/23 I had a scheduled health examination, and they abruptly canceled my appointment just as I was about to arrive, citing the following reason: - I no longer..

I encountered an absolutely unacceptable interaction with a receptionist who completely lacks basic customer service and interpersonal abilities. Her dismissive statement, "you are XX years old and..

I've always found the entire staff to be incredibly supportive and accommodating whenever I accompany my aging mother for her visits. Whether I'm scheduling appointments via telephone with the front..

I had been a patient at this practice for three years and encountered a truly unpleasant experience with Dr. Taylor, who displayed an extremely discourteous attitude. The only reason I remained was..

I had the pleasure of interacting with Phil, whose service was absolutely exceptional. The experience was delightful, and he went above and beyond by assisting me in securing transportation at the..

Extremely let down by my longtime general practitioner. Despite being a long-term patient since childhood, I rarely need medical attention, but when I do, I'm consistently berated by the..

Honestly, if the rating system allowed it, I'd give zero stars. This was an utterly unsatisfactory encounter. I absolutely do not suggest anyone use their services. In fact, I'm seriously..

One of the most subpar general practitioner clinics in Wembley. The practice manager exhibits extreme rudeness. She absolutely refuses to listen (and seems incapable of doing so). No genuine apology..

The service is extremely discourteous, particularly from Mukta. I strongly advise being cautious and vigilant when dealing with them.

Absolutely terrible customer service! They constantly push you to handle everything online and provide zero personal assistance. The manager's behavior is equally appalling and completely..