The Surgery

Steer clear of this medical practice. I've been a patient here since childhood, and their service has steadily deteriorated. Securing a face-to-face consultation seems virtually impossible nowadays...

I've been struggling with a persistent skin allergy for over two months now. After scheduling an appointment, I had to wait two weeks to be seen, and despite the visit, I haven't experienced any..

The staff here treats patients with genuine warmth and compassion, almost like relatives. My interactions with scheduling and my actual visit have been exceptional. One of their nurses, I believe..

4 stars thanks to Dr. Subhashish Sarkar. He conducts comprehensive patient examinations, carefully monitoring vital signs like blood pressure and oxygen levels. His approach is compassionate, as he..

I encountered an absolutely unacceptable interaction with a receptionist who completely lacks basic customer service and interpersonal abilities. Her dismissive statement, "you are XX years old and..

CARELESS CONDUCT! Steer clear of this facility. The Practice Manager displays discourteous and inappropriate behavior, and the entire practice demonstrates a lack of professional care! Escalated to..

Harrow Road surgery desperately requires staff with improved interpersonal skills. Patients are left waiting outside indefinitely without any communication. Having worked in customer service myself,..

This medical practice is absolutely dreadful, potentially the most incompetent healthcare facility I've encountered. Their initial failing is their complete disregard for patient concerns during..

Extremely disorderly with scheduling and patient flow, making the entire experience frustrating. The lack of professional time management is so poor that I cannot possibly suggest this service to..

Absolutely terrible customer service!!! They show zero concern for customer issues. I approached the receptionist seeking clarification on several matters, but she repeatedly claimed ignorance and..

Absolutely terrible customer service! They constantly push you to handle everything online and provide zero personal assistance. The manager's behavior is equally appalling and completely..

Since joining The Surgery a few years back, I've had nothing but praise for their medical care. The general practitioners consistently address health queries promptly and were incredibly supportive..

Terrible customer support, front desk staff completely unhelpful. Getting an appointment seems more challenging than meeting the Pope! Utterly unacceptable! Even the most basic inquiries are being..

My comment was previously deleted, so I'll restate my experience. This is undoubtedly the most terrible GP practice I've encountered. The receptionist, an older white woman with short hair, is..

Called to book a taxi for the Ed Sheeran show, and the staff member was completely unhelpful. She simply refused my request and immediately ended the call without any explanation or assistance.

Absolutely terrible experience here. The staff lacks professionalism and courtesy, and their customer service is abysmal. Scheduling appointments seems impossible. Rather than focusing on genuine..

An incredibly compassionate and considerate group who perform admirably despite intense demands, delivering top-notch care. My social circle is impressed by the exceptional treatment my family..

Their service quality is extremely subpar. Steer clear of this establishment. Zero stars. The reception staff are equally incompetent. If you were to pass away, they would simply instruct you to..

I had the pleasure of interacting with Phil, whose service was absolutely exceptional. The experience was delightful, and he went above and beyond by assisting me in securing transportation at the..

The service is extremely discourteous, particularly from Mukta. I strongly advise being cautious and vigilant when dealing with them.