Molebridge Practice
Martina D. 8 years ago • From Google
Bad
Terrible medical care for chronic health patients
Tried explaining my situation to the staff. Multiple problematic encounters at this practice with various personnel. Hostile receptionists, arbitrarily changing my appointment without notification and then demanding I reschedule upon arrival. A receptionist rudely told me I "can't have it all ways!" when I requested an afternoon slot due to health constraints. Doctors are reluctant to administer injections, claiming it's "a nurse's job," but no alternative staff are available. When the nurse is on holiday with no replacement, my urgent weekly injection is neglected, demonstrating their uncaring approach. The medical staff appear unsympathetic and disinterested in my wellbeing, leaving me feeling distrustful and frustrated. A nurse discarded my medical sample without proper explanation, causing me extreme anxiety that led to hours of distress. There's no continuity of care, which is critical for my mental health management. I requested a list of available doctors but was denied due to ongoing staff reorganization. The reception made no attempt to apologize for their mishandling of my crucial injection appointment, instead repeatedly citing staff changes as an excuse. Given my mobility issues, this is my only accessible healthcare provider, which intensifies my vulnerability. On my best days, reaching this practice is challenging, and their repeated appointment disruptions only exacerbate my stress. My serious ongoing health conditions are not being adequately addressed, and ironically, these interactions are actively worsening my health by increasing my anxiety and complications with CFS/BPD. This environment feels unsafe and detrimental to my recovery.
Dr. James demonstrated exceptional care and compassion during my husband William's medical consultation, taking the time to thoroughly address all of our concerns with remarkable professionalism and..
Molebridge Practice
Julia C.
Despite initial challenges with telephone communication, I was directed to visit the medical practice in person to schedule an appointment. While this approach may not suit all patients, I was..
Molebridge Practice
Johnny f.
A compassionate and supportive medical team that goes above and beyond to provide excellent care and assistance.
Molebridge Practice
Bryan D.
We've been residents here for over two decades. This medical group has supported my spouse and me during challenging periods. We would only consider relocating under the most extreme and unavoidable..
Molebridge Practice
Gary B.
I've been told that prescription processing times range from 2 to 4 days, depending entirely on which staff member you consult. Moreover, if you happen to miscalculate the timing for a repeat..
Molebridge Practice
Beatrix G.
I interacted with an employee called Komal who displayed an incredibly discourteous attitude. She continuously interrupted both myself and my mother, insisting we had completed the form incorrectly..
Molebridge Practice
Elena R.
Recently became a new patient and was taken aback by the sheer lack of medical expertise at this clinic. On my initial visit, I was instructed to perform an ovulation test on the first day of my..
Molebridge Practice
James M.
I strongly advise against this medical practice for anyone struggling with anxiety. Multiple reviews echo my sentiment about the discourteous reception staff, and I concur completely. Despite..
Molebridge Practice
Robin D.
At 72 years old, I've been a patient at the Molebridge Practice for 14 years. Throughout most of this time, I've received exceptional support and treatment. There was a brief 6-7 month window when a..
Molebridge Practice
Rob S.
The Molebridge medical center has previously experienced periods of subpar leadership. Recently, two veteran physicians have assumed control of the Practice and are actively working to restore and..
Molebridge Practice
Jen G.
Following the Aspire acquisition last year, it's encouraging to see many familiar staff members returning and enhancing the service to its former standard. I found the process seamless - submitting..
Molebridge Practice
Nick S.
I just had a conversation with Julie, a remarkably courteous Receptionist who immediately identified herself and swiftly secured the most convenient appointment slot for me. Her practice of sharing..
Molebridge Practice
Martin F.
I've just encountered an exceptionally satisfying interaction at The Molebridge Practice. I am thoroughly impressed by one of their recently added physicians, specifically Dr. Caterina Avellini, who..
Molebridge Practice
michael v.
The reception staff are absolutely terrible, and they somehow managed to misplace critical medical samples for my young daughter, taking almost two weeks to finally admit their mistake. The doctors..
Molebridge Practice
David P.
My spouse dropped by the medical clinic recently to schedule an appointment. While not pressing, she was promptly offered a slot in Fetcham for the upcoming Monday. The receptionist was..
Molebridge Practice
Katharine K.
I've been a patient at the Molebridge Practice across their Fetcham and Leatherhead locations for managing my ongoing health issue. Since the start of 2025, when new ownership took control, the..
Molebridge Practice
Martina D.
Tried explaining my situation to the staff. Multiple problematic encounters at this practice with various personnel. Hostile receptionists, arbitrarily changing my appointment without notification..
Molebridge Practice
Shani S.
Dr. Ryan is exceptional! The wait was totally justified - and yes, there was a waiting period. I have zero criticisms since I was pleasantly surprised by how promptly they could accommodate me.
Molebridge Practice
kerry s.
Absolutely terrible experience, the clinic appears to lack proper medical staff, and after tolerating an unwelcoming front desk employee, you're ultimately seen by a healthcare worker instead of an..
Molebridge Practice
Lyndsey W.
This medical practice has undergone significant recent changes. The online booking system has been removed outside of standard hours, preventing patients from scheduling appointments. This approach..
Molebridge Practice
Bev J.