Molebridge Practice
Martina D. 8 years ago • From Google
Bad
Terrible medical care for chronic health patients
Tried explaining my situation to the staff. Multiple problematic encounters at this practice with various personnel. Hostile receptionists, arbitrarily changing my appointment without notification and then demanding I reschedule upon arrival. A receptionist rudely told me I "can't have it all ways!" when I requested an afternoon slot due to health constraints. Doctors are reluctant to administer injections, claiming it's "a nurse's job," but no alternative staff are available. When the nurse is on holiday with no replacement, my urgent weekly injection is neglected, demonstrating their uncaring approach. The medical staff appear unsympathetic and disinterested in my wellbeing, leaving me feeling distrustful and frustrated. A nurse discarded my medical sample without proper explanation, causing me extreme anxiety that led to hours of distress. There's no continuity of care, which is critical for my mental health management. I requested a list of available doctors but was denied due to ongoing staff reorganization. The reception made no attempt to apologize for their mishandling of my crucial injection appointment, instead repeatedly citing staff changes as an excuse. Given my mobility issues, this is my only accessible healthcare provider, which intensifies my vulnerability. On my best days, reaching this practice is challenging, and their repeated appointment disruptions only exacerbate my stress. My serious ongoing health conditions are not being adequately addressed, and ironically, these interactions are actively worsening my health by increasing my anxiety and complications with CFS/BPD. This environment feels unsafe and detrimental to my recovery.
Smooth, tidy, and well-organized medical procedure
Molebridge Practice
S P.
My interactions with this medical clinic have been truly impressive. The entire staff, from front desk personnel to physicians, demonstrates remarkable professionalism and attentiveness. For anyone..
Molebridge Practice
Denise Moore
Over the last months under new management this practice has improved patient care in so many ways. Thank you so much Dr Barnham and Dr Manzari. Every area has improved, reception staff are helpful..
Molebridge Practice
James M.
I strongly advise against this medical practice for anyone struggling with anxiety. Multiple reviews echo my sentiment about the discourteous reception staff, and I concur completely. Despite..
Molebridge Practice
Veronica P.
Exceptional customer care! This morning, I reached out seeking guidance, and despite not being a local Surrey resident, I was warmly welcomed by Jan, the delightful receptionist, who attentively..
Molebridge Practice
Elena R.
Recently became a new patient and was taken aback by the sheer lack of medical expertise at this clinic. On my initial visit, I was instructed to perform an ovulation test on the first day of my..
Molebridge Practice
michael v.
The reception staff are absolutely terrible, and they somehow managed to misplace critical medical samples for my young daughter, taking almost two weeks to finally admit their mistake. The doctors..
Molebridge Practice
kerry s.
Absolutely terrible experience, the clinic appears to lack proper medical staff, and after tolerating an unwelcoming front desk employee, you're ultimately seen by a healthcare worker instead of an..
Molebridge Practice
WJ H.
The surgical practice has seen significant enhancements recently. I've been impressed by doctors Barham and Ryan, who demonstrate professionalism, attention to detail, and medical expertise. The..
Molebridge Practice
Susan R.
The medical professionals at this clinic genuinely listen and address patient concerns. Their guidance instills a strong sense of trust and reassurance in me.
Molebridge Practice
Johnny f.
A compassionate and supportive medical team that goes above and beyond to provide excellent care and assistance.
Molebridge Practice
Martina D.
Tried explaining my situation to the staff. Multiple problematic encounters at this practice with various personnel. Hostile receptionists, arbitrarily changing my appointment without notification..
Molebridge Practice
Rob S.
The Molebridge medical center has previously experienced periods of subpar leadership. Recently, two veteran physicians have assumed control of the Practice and are actively working to restore and..
Molebridge Practice
kat k.
Incredibly discourteous front desk staff who have previously terminated phone calls abruptly and without proper communication
Molebridge Practice
Jen G.
Following the Aspire acquisition last year, it's encouraging to see many familiar staff members returning and enhancing the service to its former standard. I found the process seamless - submitting..
Molebridge Practice
Damian I.
Tranquil atmosphere reminiscent of home: prompt and attentive service
Molebridge Practice
Sue T.
We've been loyal patients at this medical clinic for an extended period, and I must say we've been thoroughly satisfied with the high-quality general practitioner care and the remarkably smooth..
Molebridge Practice
Julia C.
Despite initial challenges with telephone communication, I was directed to visit the medical practice in person to schedule an appointment. While this approach may not suit all patients, I was..
Molebridge Practice
Graham H.
This medical practice has recently experienced significant challenges. They have successfully navigated their difficulties independently and are now delivering a markedly improved service. I concur..
Molebridge Practice
Martin F.
I've just encountered an exceptionally satisfying interaction at The Molebridge Practice. I am thoroughly impressed by one of their recently added physicians, specifically Dr. Caterina Avellini, who..
Molebridge Practice
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