MD

Martina D. 8 years ago • From Google

Rating

Bad

Terrible medical care for chronic health patients

Tried explaining my situation to the staff. Multiple problematic encounters at this practice with various personnel. Hostile receptionists, arbitrarily changing my appointment without notification and then demanding I reschedule upon arrival. A receptionist rudely told me I "can't have it all ways!" when I requested an afternoon slot due to health constraints. Doctors are reluctant to administer injections, claiming it's "a nurse's job," but no alternative staff are available. When the nurse is on holiday with no replacement, my urgent weekly injection is neglected, demonstrating their uncaring approach. The medical staff appear unsympathetic and disinterested in my wellbeing, leaving me feeling distrustful and frustrated. A nurse discarded my medical sample without proper explanation, causing me extreme anxiety that led to hours of distress. There's no continuity of care, which is critical for my mental health management. I requested a list of available doctors but was denied due to ongoing staff reorganization. The reception made no attempt to apologize for their mishandling of my crucial injection appointment, instead repeatedly citing staff changes as an excuse. Given my mobility issues, this is my only accessible healthcare provider, which intensifies my vulnerability. On my best days, reaching this practice is challenging, and their repeated appointment disruptions only exacerbate my stress. My serious ongoing health conditions are not being adequately addressed, and ironically, these interactions are actively worsening my health by increasing my anxiety and complications with CFS/BPD. This environment feels unsafe and detrimental to my recovery.

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