Living Well Partnership - West End Surgery

Submitted an online consultation for my spouse and after 8 business days, we're still waiting for any contact The front desk staff claim they're overwhelmed with work This healthcare experience has..

The administrative staff show a complete lack of empathy and understanding, with the sole exception of the one friendly individual at the reception desk. The rest of the team comes across as..

I am utterly dismayed by every aspect of this surgical experience, spanning from the front desk staff all the way to the medical professionals involved.

Getting medical assistance from this surgery is a complete nightmare. Last week, I endured a 45-minute wait just to have my call dropped, followed by another 25-minute wait before finally reaching..

I am currently accompanying my adult daughter through her potential celiac disease diagnosis at this medical practice, and they have been absolutely outstanding. The initial general practitioner..

Took my child to get his pre-school immunizations, and the weekend availability was fantastic for parents with busy work schedules. The parking was abundant, and we were seen almost exactly at our..

Attempting to schedule an appointment is a constant struggle. The phone lines are perpetually jammed, and even when you finally connect, all available slots have vanished. The staff consistently..

Since Living Well Partnership took over, this medical practice has rapidly deteriorated. It was unsatisfactory before, but now it's completely unacceptable. Booking an appointment is impossible..

Getting in touch with this surgery is virtually impossible - nobody ever picks up the phone. The staff's organizational skills are abysmal. A straightforward referral to an orthopaedic specialist..

Got prompt attention from the physician, who was extremely supportive and has successfully coordinated additional medical care for me

Upon submitting my Anima, I was contacted by the Care coordinator team, and Sarah was exceptionally cordial, warm, and supportive. She efficiently arranged all required appointments. The attending..

The physiotherapist recommended a steroid injection after my X-ray, which I received at the medical clinic today. There was some initial delay in getting everything set up, but ultimately the..

The entire team at this facility provided top-notch, outstanding customer care and support.

I'm thoroughly impressed with this medical practice and their physicians. They're consistently quick to respond. Personally, I find the eConsult platform incredibly convenient, as it allows me to..

The medical practice's surgical department is terrible, and their mobile application is completely useless and incredibly frustrating. It's impossible to contact anyone, which is absolutely..

I met with the respiratory nurse today, and her compassionate approach immediately helped calm my nerves regarding my recent respiratory challenges. She was incredibly supportive, providing clear..

Prescription refill took an excruciating 10 days, with absolutely zero opportunity to consult a physician during this time.

The quality of this medical practice has drastically deteriorated. It feels more like navigating a nightmare than a healthcare partnership. I'm perplexed by their e-consultation approach, which..

Since the merger, this medical practice has gone downhill dramatically. They've implemented a midday communication blackout from 12 to 2, and some of their front desk personnel are shockingly..

I've been forced to switch medical practices due to relocation, and I genuinely long for my previous healthcare provider. After reaching out for assistance with two distinct medical concerns, I've..