CC

Casey C. 7 years ago • From Google

Rating

Bad

Terrible medical care for vulnerable elderly patients

I've now had my elderly, disabled grandmother's appointment cancelled twice, only to receive a call directing her to travel to Cobridge for her medical consultation. My nan can barely manage to reach the local surgery, let alone make a journey to Cobridge. She's not someone who exploits the healthcare system - she hasn't even needed a doctor's visit in two years. In fact, I'm considering registering her as an alcoholic just to ensure she gets prompt attention! They consistently botch her prescription orders, engaging in a blame game with the chemists who then bounce the responsibility right back. At one particularly critical moment, when she was experiencing severe breathing difficulties, they callously informed her they couldn't schedule an appointment for two months and essentially told her not to go to the emergency room. Only when my mother threatened to escalate the matter did they suddenly find her an appointment for the very next day.

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