Heartwood Medical Practice
VP
Vinesh P. 5 years ago • From Google
Bad
This medical practice used to be top-notch with excellent staff and facilities. However, since the Covid pandemic began, it has deteriorated dramatically into complete chaos. I'm not typically someone who complains, but my recent experience demands attention. When seeking an appointment for a condition I believed required medical attention, I was brushed aside with a telephone consultation conducted by a medical student! I submitted a urine sample the next day and received a text message with negative results, without any follow-up call. I attempted to contact the surgery to discuss my ongoing worsening symptoms with a GP, but no call was ever returned, despite repeated assurances. Consequently, I found myself in A&E within 48 hours, experiencing extreme pain. Clearly, the GP practice either misdiagnosed my condition or displayed complete indifference. To make matters worse, A&E confirmed an issue with my urinary system and arranged medication and an urgent outpatient appointment potentially requiring surgical intervention. Adding further insult, the surgical pre-op team informed me they had been in contact with my GP to arrange antibiotics due to an infection discovered during my pre-op assessment. Predictably, no contact or prescription came from the GP. When I reached out, excuses were made with no genuine attempt to resolve the issue. The level of unprofessionalism is astounding - in my profession, such behavior would result in immediate termination. I strongly advise caution when dealing with this practice, as I've learned other patients have experienced similar treatment. Once I'm well enough, I will be filing a formal complaint.
Karen H.