ZK

Zarqa K. 2 years ago • From Google

Rating

Bad

Terrible medical care leading to painful infection nightmare

The most appalling medical care my mother has ever encountered occurred following her triple bypass surgery, with healthcare professionals displaying shocking neglect. Due to their carelessness, her surgical wound became infected, forcing us to seek treatment at a walk-in centre where she received antibiotics and proper wound management. Upon returning to the original medical facility to have her dressing changed, we requested appropriate care, but the nurse became extremely aggressive and dismissive, insisting she would handle things her way. We ultimately had to bring my mother home and arrange for a community nurse to provide wound care, who agreed to visit every other day. However, the nurse at Bute House Medical Centre then instructed the community nurses to discontinue their visits, claiming my mother was capable of coming to the surgery. Tragically, her condition has deteriorated significantly; she now struggles to walk to the bathroom and experiences severe breathlessness, becoming extremely weak. I am seeking information on how to formally lodge a complaint about this unacceptable treatment.

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