Brook Medical Centre

My interaction with BMC was exceptional. The entire front desk team demonstrated warmth, professionalism, and promptly scheduled me for an immediate consultation. Dr Jadoon proved to be incredibly..

Zero stars would be too generous. Completely incompetent service that should be steered clear of at all costs!!

As I visited the nurse at Brook medical yesterday, my husband accompanied me as my caregiver since my stroke, and I struggle to process information. We've been waiting weeks for results, and when we..

The reception staff were utterly unhelpful during our phone call, displaying a dismissive and impatient attitude. Despite being referred by A&E personnel to schedule a follow-up consultation and..

I'm genuinely impressed with my recent interactions with the medical office staff. The receptionists have been incredibly courteous, warm, and understanding. They carefully walked me through..

Despite not being a patient myself, I recently started receiving text messages about a Covid vaccination for my 12-year-old daughter, who is also not a patient. I was incredibly frustrated and..

Told to arrive at 12:15, and now it's been half an hour of waiting - what a complete farce

My partner and I have decided to switch from Brook Medical Centre due to feeling unsupported in our healthcare journey. I have an extremely rare condition, and my partner was repeatedly told by..

Called today at 10:40 and was left waiting until 12:35 - absolutely ridiculous. They refuse to conduct a home visit for my 77-year-old mother, despite her having mixed dementia and a catheter. She's..

This is a commendable medical facility staffed by exceptional healthcare providers who are genuinely committed to addressing your medical concerns and offering comprehensive support. The clinic..

Absolutely abysmal customer support. Their communication skills are completely unacceptable!

Scheduling appointments through their phone system is an absolute nightmare, with persistent technical glitches and a poorly designed interface that has plagued me for years. The phone..

Edit 14/09/2021 Their scheduling system is completely inadequate. Despite being told to call on a specific day, I'm unable to reach anyone via phone, and they lack even a basic answering machine or..

I extend my heartfelt gratitude to Dr. J Gilby and the entire medical staff for their four decades of compassionate care provided to my mother, Barbara Hankey, and my father, Stan. The thoughtful..

The pharmacist at Brook Medical Centre believes she has superior knowledge compared to the hospital's prescription. She unilaterally removed my antihistamine from my repeat medications, claiming..

I've reluctantly switched general practitioners after being with this clinic my entire life. Booking an appointment has become incredibly challenging. Phone calls are redirected to their online..

The absolute worst medical practice imaginable! I've been dealing with a painful groin lump for a quarter of a year, and today I took time off my remote job to secure an urgent consultation, only to..

Utterly appalling, a person battling severe psychological challenges is informed they must endure an almost two-week wait before receiving any professional help!!

Navigating their appointment booking system is a frustrating ordeal. You're forced to endure a lengthy 2.5-minute recorded message before even attempting to schedule, and one mistimed button press..

Exceptional medical staff from physicians to nursing team and front desk personnel - truly outstanding care and professionalism throughout my entire experience.