Handsworth Medical Practice
AB
Alina B. one year ago • From Google
Bad
I had been battling an illness for weeks, continually delaying seeking medical help, hoping to recover independently. After enduring ten days of morning coughing fits producing thick green mucus, persistent daytime coughing episodes leaving me breathless, and even coughing up blood due to severe throat irritation, I finally reached out. Predictably, I waited an excruciating 90 minutes before someone answered. I suspect no one was actually available until 8:30, as I remained in the same queue position for half an hour. Eventually, I was informed that someone would contact me to evaluate my condition. A nurse called, not even a physician, and instead of scheduling an in-person examination of my throat and lungs, I was prescribed a 5-day antibiotic course and dismissed. The antibiotics initially provided relief. However, they ran out before I had fully recovered. I firmly believe I should have been prescribed a 7-day, not 5-day, treatment. Since the medication ended on a Saturday morning, I couldn't request an extension. Consequently, my health rapidly deteriorated. I'm back to experiencing 10-minute coughing episodes, expelling green phlegm, and feeling weak and disoriented. When I attempted to schedule another appointment, the surgery had no availability. So here I am, suffering alone at home, with ample time to contemplate the medical staff's profound lack of compassion. Despite COVID ending two years ago, they still refuse to see patients in person. Their method of phone-based assessment is completely incomprehensible to me. Despite repeatedly seeking help, I've been left entirely unsupported.
carol b.