MM

Max M. 3 years ago • From Google

Rating

Bad

Terrible medical care puts family health at risk

Absolute nightmare with our long-standing family doctor's practice! My sister attempted to secure an urgent appointment early one morning, explaining her severe respiratory distress, wheezing, and breathing difficulties. Given her autoimmune condition, even a minor illness could potentially be life-threatening. A receptionist, with zero medical expertise, dismissively refused her an appointment and callously suggested she seek advice from a pharmacist and try home remedies. Our mother then tried contacting the surgery, enduring a 45-minute hold while supposedly second in the queue. Incredibly, upon arriving at the practice, she discovered both receptionists casually chatting, with no active phone call. Eventually, an appointment was grudgingly scheduled for the following day. During her consultation, the doctor immediately recommended urgent hospital referral to Wythenshawe for an ECG, indicating suspected sepsis - a critical condition that could have been prevented with timely initial intervention. I am utterly disgusted by the complete lack of professional care, compassion, and basic medical responsibility shown towards my vulnerable sister. This unacceptable treatment WILL be formally escalated - their behavior is absolutely DISGRACEFUL.

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