AT

Antony T. one year ago • From Google

Rating

Bad

Terrible medical care puts patients lives at risk

For over 25 years, I've been a patient at this surgery where the staff were once exceptional. Now, the reception staff seem to play recklessly with patients' lives. I received a bowel screening letter advising an urgent appointment due to a concerning finding. When I called the surgery, a young receptionist told me I could see a doctor in four weeks. During the Covid period, with my COPD, I developed a chest infection and phoned seeking medical help. I was promised a doctor's callback, but no call came. When I rang again, the receptionist claimed the doctor had called and I'd missed it, despite no missed calls on my phone. She stated the doctor would not attempt to contact me again. Feeling desperately ill, I rode my mobility scooter to the surgery, declaring I wouldn't leave without seeing a doctor, as I genuinely feared for my life. A young staff member began shouting at me, even stamping her feet and threatening to call the police. She would retreat to the office, then return to continue her aggressive intimidation, repeatedly threatening police intervention if I didn't leave. This continued until the practice manager returned from lunch. The entire experience was traumatic and continues to deeply distress me.

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