High Street Surgery
Terri-ann H. 7 years ago • From Google
Bad
Terrible medical care that could have killed me
I strongly advise against registering with this medical practice, and honestly, even one star seems generous. After relocating to the area, I attempted to join the nearest Surgery, completing their online Pre Registration and Patient Questionnaire beforehand. I was in a terrible condition, believing I had severe flu, and urgently needed critical repeat medication. Some staff members genuinely tried assisting me, placing me in a separate room as I was distraught and disoriented. Eventually, the manager descended and coldly informed me that I hadn't registered with their specific Surgery, claiming their practice doesn't offer online registration. She accused her staff of wasting time helping me and demanded I leave immediately. I was certain I had contacted their specific Surgery, with 16 documented phone calls over two days, alongside multiple 111 service consultations. 111 had even contacted this Surgery explaining my urgent situation, but they repeatedly denied responsibility. My condition deteriorated rapidly. Eventually, 111 arranged a doctor's appointment at Buckland Hospital. The physician discovered I was experiencing medication withdrawal symptoms and warned I was extremely fortunate to have been seen when I was - further delay could have been fatal. He provided a prescription which I immediately filled. The Surgery's management needs to review the evidence of my registration. I'm now undergoing additional medical tests to determine potential health complications from being callously turned away. The Buckland Hospital doctor mentioned patients experiencing registration difficulties should receive a specific contact number - information I was previously unaware of. Once I receive my medical test results, I intend to file a formal complaint if any lasting damage has resulted from their deceitful and negligent treatment.
Incredibly frustrating experience trying to contact the surgery by phone on a Thursday evening around 5 PM. After multiple unsuccessful call attempts, I finally reached a recorded message at 5:15 PM..
High Street Surgery
Emilie v.
Throughout the last couple of years, I've experienced outstanding medical support from this practice. Various health challenges I've encountered have been managed with remarkable compassion and..
High Street Surgery
Jan A.
The staff here consistently demonstrate excellent and supportive service, even during moments of occasional pressure, quickly regaining their composure. My sole reservation is regarding..
High Street Surgery
peter S.
Wherever you turn, it feels like a medical facility, with healthcare professionals and medical environments seeming to be everywhere you look.
High Street Surgery
Monica C.
I visited this medical practice as a first-time patient, and Dr. Karthik's demeanor was incredibly off-putting. His complete absence of compassion made me seriously question whether he was genuinely..
High Street Surgery
Agnes B.
Mastan, the physiotherapist, was truly exceptional. He not only alleviated my back pain but also helped me feel calm and eased my stress during the treatment. Moreover, he provided me with excellent..
High Street Surgery
John B.
A surgical procedure's success hinges on the effectiveness of the practice's administrative leadership. Negative feedback should serve as a clear signal to address and rectify existing problems.
High Street Surgery
Gill B.
I've been a patient at this medical practice for over a decade, and I can confidently say the staff have consistently been exceptional. Even during the challenging lockdown period, I maintained..
High Street Surgery
Tina T.
I consistently find it easy to schedule appointments at this healthcare facility. The medical professionals, administrative staff, and support personnel have consistently provided exceptional..
High Street Surgery
Daisy D.
Despite widespread criticism of general practitioners, I consider myself fortunate. The local medical center has been incredibly understanding and helpful to both myself and my relatives, addressing..
High Street Surgery
Castle V.
Extremely friendly HCA whose name, if I recall correctly, is Lisa
High Street Surgery
Cedric J.
Not every general practitioner demonstrates equal emotional understanding, but Dr. Stevens truly stands out as an exceptionally compassionate healthcare provider.
High Street Surgery
Amber W.
The front desk staff was absolutely fantastic today. Despite all time slots being fully booked, she successfully secured a medical consultation for my infant. She even went the extra mile by..
High Street Surgery
Maxim M.
Absolutely terrible experience, this place deserves zero stars. The surgical reception staff are incredibly unprofessional and hostile - they clearly shouldn't be in a customer-facing role if they..
High Street Surgery
Beth R.
Absolute disaster of a surgical procedure. I wouldn't advise anyone to go near this facility under any circumstances.
High Street Surgery
Nathaniel R.
The staff demonstrated zero professionalism or basic respect. They flatly refused to email my hospital referral documents, and when I questioned their outdated approach in our modern digital era,..
High Street Surgery
Leslie B.
The team here consistently demonstrates a helpful and approachable demeanor. Whenever issues arise, they're typically resolved with impressive efficiency and speed.
High Street Surgery
Mary M.
I've been a patient at the Hogh Street Surgery for several years, and I must say, their level of care and service has been consistently excellent. Every interaction, from scheduling appointments..
High Street Surgery
Callum P.
Despite not ultimately receiving treatment at this facility, the receptionist stood out as remarkably compassionate and supportive compared to others in the vicinity, offering invaluable guidance..
High Street Surgery
J M.
This medical practice seems completely oblivious to the concept of patient care. The front desk staff display a total lack of empathy and concern for patients' needs. Moreover, their midday closure..
High Street Surgery
Sharosa S.