TH

Terri-ann H. 7 years ago • From Google

Rating

Bad

Terrible medical care that could have killed me

I strongly advise against registering with this medical practice, and honestly, even one star seems generous. After relocating to the area, I attempted to join the nearest Surgery, completing their online Pre Registration and Patient Questionnaire beforehand. I was in a terrible condition, believing I had severe flu, and urgently needed critical repeat medication. Some staff members genuinely tried assisting me, placing me in a separate room as I was distraught and disoriented. Eventually, the manager descended and coldly informed me that I hadn't registered with their specific Surgery, claiming their practice doesn't offer online registration. She accused her staff of wasting time helping me and demanded I leave immediately. I was certain I had contacted their specific Surgery, with 16 documented phone calls over two days, alongside multiple 111 service consultations. 111 had even contacted this Surgery explaining my urgent situation, but they repeatedly denied responsibility. My condition deteriorated rapidly. Eventually, 111 arranged a doctor's appointment at Buckland Hospital. The physician discovered I was experiencing medication withdrawal symptoms and warned I was extremely fortunate to have been seen when I was - further delay could have been fatal. He provided a prescription which I immediately filled. The Surgery's management needs to review the evidence of my registration. I'm now undergoing additional medical tests to determine potential health complications from being callously turned away. The Buckland Hospital doctor mentioned patients experiencing registration difficulties should receive a specific contact number - information I was previously unaware of. Once I receive my medical test results, I intend to file a formal complaint if any lasting damage has resulted from their deceitful and negligent treatment.

Other reviews for High Street Surgery