CR

Chanelle R. 3 years ago • From Google

Rating

Bad

Terrible medical care that gets worse every time

Update on my previous review. Dropped from 2 to 1 star. Situation has not improved, only deteriorated. Phone lines are perpetually unattended. Staff consistently demonstrate unprofessional behavior. During a consultation, a doctor audibly scoffed and rolled her eyes when I requested additional testing to understand my compromised immune system. Her dismissive response was that if blood tests return clear, no further investigation would occur. When I sought clarification, she remained silent for an uncomfortable half-minute before tersely stating they "don't go beyond blood tests" - a stance I find medically questionable. E-consult appointments are exclusively telephone-based, with no option for in-person consultations. Scheduling a phone appointment requires months of waiting. I frequently must physically visit the GP to inquire about missed appointments, with staff unable to explain communication failures. This practice has consistently overlooked my medical concerns, repeatedly attributing them to past mental health challenges. Today, after updating my contact number this morning, my number appears to be blocked by their system. Despite maintaining complete politeness throughout our interactions, I'm now forced to return in person to understand why my number is non-functional and why my scheduled 1pm telephone appointment remains unaddressed. The current time is 2:36pm.

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