CC

Carlene C. one year ago • From Google

Rating

Bad

Terrible medical care when i needed help most

I experienced extremely unsatisfactory medical care when I arrived at the practice suffering from significant health challenges. Despite being only slightly delayed due to Birmingham's heavy traffic, Dr. Perry completely refused to see me. My attempts to communicate my situation by phone were futile, as I was stuck in an interminable queue at number 43. When I finally reached the clinic, the receptionist contacted the doctor at 9:11 am to inquire about accommodating me. After a frustrating 20-minute wait while experiencing painful breathing difficulties, I was summarily dismissed because the doctor claimed to be fully booked—despite an apparently empty waiting room where I observed other patients being called in by various medical staff. The complete lack of compassion and unwillingness to assist someone in clear medical distress was deeply disappointing. While I acknowledge that punctuality is important, I believe exceptional circumstances should warrant some flexibility, especially when a patient is visibly unwell and in need of medical attention.

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