SD

Silvia D. one year ago • From Google

Rating

Bad

Terrible medical care with discriminatory undertones

The medical staff at this practice demonstrate a consistently dismissive and condescending attitude, particularly towards patients who are not native English speakers. Over my two-year experience as a patient, I've encountered treatment that mirrors complaints from others from non-British backgrounds - if English isn't your first language, you're likely to be spoken down to, have your concerns minimized, and have inaccurate medical notes recorded. I endured a two-hour wait in urgent care while seriously unwell, directly resulting from physician associates at Manor Road Surgery previously dismissing my symptoms. When I formally complained about this experience, I discovered the examining physician associate had deliberately downplayed and misrepresented my medical condition. After indicating my intention to escalate the complaint to the Health Ombudsman and General Medical Council, I received a call from Dr Chowdhury, apparently a senior doctor, during which I felt patronized. Upon expressing this sentiment, I was met with aggressive behavior, with Dr Chowdhury raising his voice, demanding I "retract" my words, and suggesting I could leave the practice if dissatisfied. Reviewing numerous patient experiences, it appears positive interactions are predominantly reported by English/British patients - a fact I wish I'd known before registering here.

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