Parkside Medical Centre
SJ
Sarah J. 9 years ago • From Google
Bad
After enduring months of suffering due to Dr Deolkar discontinuing my medication because of practice cost constraints, I finally managed to reinstate the medication with help from a Circle consultant. Upon prescription, the dosage was insufficient. I secured an appointment with a Nurse practitioner at Parkside to discuss adjusting the dose. Inexplicably, the Nurse refused to modify my prescription and dramatically tore up the new script in front of me before dramatically exiting the room, leaving my partner and me in shocked silence. Additionally, the computer was left unlocked, compromising patient confidentiality. When I approached the receptionist to lodge a complaint, I was told the Nurse had experienced a challenging week with aggressive patients and I was the final straw. I submitted a written complaint but received no response. I consulted the Circle consultant again, who wrote another letter requesting dose increase if symptoms persisted. The receptionist informed me it was solely the doctor's decision. When I requested a triage call due to my previous traumatic appointment, I was again told this was at the doctor's discretion. The receptionist was incredibly unhelpful, forcing me to repeatedly plead for her to relay messages to the GP - a task that would require minimal effort. The staff consistently obstruct rather than assist. Minor incidents, such as staff claiming letters haven't arrived despite being system-scanned, further demonstrate the surgery's profound incompetence.
Gowry G.