KK

Karen K. 2 years ago • From Google

Rating

Bad

Terrible medical care with unprofessional staff

This medical practice is an absolute farce. Over the past three months, they've repeatedly ignored my needs and scheduling requests. During my first visit, I arrived experiencing intense pain and was certain something was seriously wrong. Instead of seeing a doctor, I was palmed off with a brief nurse consultation lasting barely ten minutes, where they didn't even conduct basic checks like measuring my heart rate or blood pressure. Consequently, I ended up spending nine grueling hours in the emergency room undergoing an ECG, blood tests, and a CT scan. More recently, when I requested a routine appointment, I was given a slot the following week. Upon arriving at the surgery, I couldn't locate my appointment on the check-in screen. When I approached the receptionist, I was met with extreme rudeness. They also couldn't locate my booking, and it emerged that the person who initially scheduled my appointment hadn't actually registered it. Now my non-urgent request has become urgent, and I'm facing another seven-day wait. Their complete disregard for patient time and care is shamefully evident.

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