MH

Maria H. one year ago • From Google

Rating

Bad

Terrible medical care with zero compassion for patients

The medical staff here are mostly terrible, with only a rare exception that proves the rule. I caught a severe scabies infection, and shockingly, no one showed any compassion. Most doctors acted like it was my personal fault and refused to provide me with treatment lotion. This condition CANNOT RESOLVE WITHOUT PROPER MEDICATION! I was constantly shuttling between numerous doctors, with one simply telling me to purchase the lotion over the counter! AT A STAGGERING £25 FOR A 150ML BOTTLE, which I need to apply from head to toe, and I'm not a small person. I was dismissed via text message when requesting the lotion and instructed to book a doctor's appointment, but the available times never aligned with my work schedule, which pays for both my bills and this ridiculously expensive treatment! Steer clear of this practice. Some receptionists behave as though you must explain your medical issue to them before being permitted to schedule an appointment. Only one young, kind lady tries to help; the others are ruthless, insisting you complete an online form if you don't immediately disclose your problem - something I'm completely uncomfortable doing. I was essentially forced to reveal personal medical details! I will absolutely never return to this clinic.

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