Brownlow Health @ Kensington Park
Jasmine W. one year ago • From Google
Bad
Terrible medical centre service and rude receptionists
The reception service today was extremely poor. It seems a select few receptionists at Kensington Park Medical Centre have an aversion to patient inquiries and show little empathy towards chronic and mental health conditions. Their unprofessional conduct includes abruptly hanging up calls, playing communication games, and being deliberately unhelpful. I have documented evidence of their inappropriate behaviors, even using an alternate phone to eliminate potential device-related excuses. Only when I threatened to file a complaint did they exhibit any semblance of courtesy, and even then, their communication was dripping with sarcasm. I've been waiting three days for critical medications - epilepsy, heart, stomach treatments, and inhailers - and after calling three times today, I was dismissively told to dial 999 if experiencing wheezing, despite needing a prescription, not emergency services. While the doctors are exceptional, certain receptionists demonstrate an unacceptable level of disrespect. I am requesting the manager contact me to formally address the unprofessional conduct of two specific staff members, whose identities I will withhold out of professional courtesy. However, I intend to comprehensively illustrate the substandard customer service and cruel treatment of vulnerable patients. Their approach is nothing short of inhumane.
Excellent medical facility with responsive staff and helpful communication. Appreciate the quality care and prompt attention. Much gratitude.
Brownlow Health @ Kensington Park
H H.
In my brief encounter, it precisely met my requirements. Dealing with a health issue, I initially sought guidance from online NHS resources. This approach proved helpful initially but eventually..
Brownlow Health @ Kensington Park
rhian T.
Terrible experience - seek alternative care if possible - numerous patients are not receiving accurate diagnoses - I've been given medication that conflicts with my condition, and despite calling..
Brownlow Health @ Kensington Park
Valentina C.
I feel completely neglected by this healthcare provider. Throughout my entire experience, I never received a proper medical consultation from an actual physician. The telephone staff consistently..
Brownlow Health @ Kensington Park
Sefaakor A.
Another outstanding experience with this medical practice. Dr O'Hagan delivered exceptional care. We're truly fortunate to have such a high-quality healthcare facility so close by. Received..
Brownlow Health @ Kensington Park
Alex J.
Despite the GPS and nursing staff being incredibly supportive, some of the front desk personnel display an unacceptably hostile demeanor. I recognize they likely face significant daily pressures,..
Brownlow Health @ Kensington Park
Agnieszka Z.
Consistently tardy by at least half an hour. Absolutely dreadful.
Brownlow Health @ Kensington Park
Mark S.
I experienced a significant delay despite having a scheduled appointment. Initially, I was missing the necessary documentation for my blood test, which required me to inquire at the front desk. Once..
Brownlow Health @ Kensington Park
Joyce M.
Throughout this past year, I've had numerous interactions with general practice healthcare providers, and I must say the staff—from the front desk personnel to the doctors and nursing team—have..
Brownlow Health @ Kensington Park
Izabela B.
If possible, I'd rate this zero stars. The reception staff who answer the phone desperately need to find a different career. Their conduct is utterly unprofessional and discourteous. It would be an..
Brownlow Health @ Kensington Park
David s.
Warm and hospitable personnel who handled my interaction with utmost professionalism. Although my time there was brief, it was thoroughly delightful
Brownlow Health @ Kensington Park
Sarah B.
I have no complaints about the staff or the service I've experienced at this practice. Since registering when I moved here in October 2020, I've attended numerous appointments for different reasons...
Brownlow Health @ Kensington Park
Liliana M.
Jo and the entire reception staff exhibit discriminatory behaviors towards individuals of diverse nationalities and cultural backgrounds, which is completely shocking. I was compelled to escalate my..
Brownlow Health @ Kensington Park
Claudine L.
Every weekday I attempt to schedule a doctor's appointment, but I'm consistently told no slots are available. I'm enduring relentless bodily pain that spans my arms, sides, abdomen, buttocks, and..
Brownlow Health @ Kensington Park
Denise (.
I am absolutely appalled by the current situation at this medical practice, especially since my parents are patients here. The operational system is completely unacceptable and utterly ridiculous...
Brownlow Health @ Kensington Park
Evgenia L.
In my opinion, this stands out as arguably the most exceptional healthcare facility Liverpool has witnessed to date.
Brownlow Health @ Kensington Park
Jonathan B.
I must express my appreciation for Dr. R. Armstrong, who stands out as an exceptional and highly competent healthcare professional within the National Health Service. It's refreshing to encounter..
Brownlow Health @ Kensington Park
Deborah L.
If you call early in the morning, there might be some difficulty connecting, but I've consistently managed to secure an appointment. The E-Consult service is outstanding. You can submit an email..
Brownlow Health @ Kensington Park
Edward E.
I just joined this medical clinic and can genuinely state I should have made the switch much earlier - it's significantly better than my previous healthcare provider. The front desk staff were..
Brownlow Health @ Kensington Park
Lili L.
The personnel here are absolutely wonderful - so kind and supportive. The receptionist I interacted with earlier today was particularly exceptional. Everyone demonstrates genuine professionalism and..
Brownlow Health @ Kensington Park
فضل ا.