The Grove Medical Centre
JK
Jennifer K. one year ago • From Google
Bad
I want to start by acknowledging that some of the younger medical staff at Grove Medical Centre are truly exceptional and supportive. However, it seems they don't remain long-term. Having been registered here for 8 years, I've found the past 4 years to be worryingly substandard. Securing an in-person GP appointment is virtually impossible. Recently, a psychologist sent a letter recommending an urgent health check, yet the GP scheduled a phone consultation. Despite my attempts to arrange an in-person visit and referencing the professional's concerns, I was repeatedly redirected. When I followed their instruction to call at 8am, I was inexplicably transferred to an external out-of-hours service, which again offered only a phone appointment. The bureaucratic obstacles to receiving face-to-face medical care are completely bewildering. During my pulsatile tinnitus episode, I never received an in-person examination. Multiple phone consultations resulted in three antibiotic prescriptions without any physical inspection. They even suggested I visit Scrivens for an ear check. The professional there was astounded that I'd been prescribed antibiotics repeatedly without a proper examination, confirming I never had an ear infection. Eventually, I secured an in-person appointment and ENT referral, but this process consumed six months - potentially risking my health through unnecessary medication. I have numerous similar experiences with this practice. Their management is fundamentally flawed. My strong recommendation is to seek alternative healthcare providers if possible. In my experience, they seem primarily responsive only to potential cancer-related concerns.
Sandra L.